YOUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
PLEASE READ THESE BOOKING CONDITIONS CAREFULLY. THEY SET OUT THE TERMS AND CONDITIONS OF THE AGREEMENT BETWEEN YOU AND GREAT PACIFIC TRAVELS LTD OF "HELLO HOUSE" 144 SEVEN SISTERS ROAD, LONDON N77NS.
In these booking conditions references to "we" and "us" indicate Great Pacific Travels Ltd (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
We go as the given figures: A Package provider, an operator helping you to book your travel related action including your flight, accommodation, packages and any other special offers. With Great Pacific Travels, you can choose what you want to book with us - whether that's your whole holiday (with accommodation, flights and transfers included) or just parts of it - such as just your accommodation or flights.
Booking Your Travel Arrangements
All services offered are subject to availability. When you make a booking, you confirm that you have the authority to accept, and to accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.While booking, you are requested to make the payments as marked. Note that till the point the booking is acknowledged by us and halfway or full payment has reached us through specific mode and confirmation receipt is accepted by you, in the name of Great Pacific Travels Ltd, no sort of agreement/understanding will be there. Kindly ensure the names you gave us are right as in the individual’s passport.
When Booking Online:
When you book online via us, you’re submitting all of the mandatory details/points to us. All entries made online are dealt with and you are person in charge of each one person’s important details provided via you, including yet not fixed to the development concerned information, are prepared and completed and accurately put across on the web; that you select right motels, flights, etc. that the precision of components of the significant number of travellers are entered in the passport. Please note that we hold no obligation in relation to any distinction for any kind of information that you gave or how it is entered on the website. You must know that any such kind of discrepancy may require certain additional charges liable on you. While using the credit/charge card to make the payment, guarantee it’s in your name or you have the authority to approve it on the behalf of third party in case it isn't yours. The individual should have the required amount of money in order to meet the booking charges of the tickets and additional charges which are held by you through us. When we get your booking details and acknowledge it, we will begin with the process (depending upon our accessibility) and the required amount will be paid from your account. After this, a confirmation email including the receipt of the amount will be sent to your email address that has been shared with us. No confirmation will be given from our end for the changes of any flight plan, package or any new organization post the booking request is made. Nor will we give any kind of certification that our online booking organizations are free from malware, powerful contaminations or any similar thing that influences your system ruinously.
When Booking through a Telephone:
To make any booking with us through a phone, you should provide all the important noteworthy details to us, according to the prerequisites. Make sure that each detail that you have shared with us should is carefully provided and should match with your passport details. The phone booking affirmation is as confirmed as done in person. We do not ensure the confirmation of any booking until we receive the payment and confirmation from your end. After we acknowledge your booking, the procedure for your package will start and the cited charge will be charged on your credit/debit card. After the mentioned formalities, a confirmation email including your receipt will be shared on your email address. From this point on, in case of any cancellation made by you will be chargeable. You must be very carefully and diligently checking all of the details and quickly get in touch with us in case of any disparity as it may be difficult for us to roll out the changes at any later stage. Whatever be the changes required in the booking, after it is finished, you might be required to pay the extra charges, containing travel specialist organization's charges and organization expenses.
The amount which is due from your end must be paid to Great Pacific Travels before the date that is specified on the receipt (sent through email) from our end. Please note that for some telephonic bookings, you might be required to make the payment even before you receive the confirmation invoice from us. You must make the required payment on time as the failure to which might result in cancellation of your bookings which might eventually put across cancellation charges on you. If in case an additional "booking charge" is being levied, it would have been conveyed to you while booking. You must also note that each instalment/payment is paid through cheques takes around seven days for the take a clearance. You must also note that the price of the booking (fuel or different additional charges forced by the administration providers) can differ till the time you make the full and final payment to us. We hold no obligation about the payments sent in cash by means of post or dispatch, regardless of whether it is sent by any enlisted courier organization post.
Information Protection Policy
Passports, Visa and Health Requirements
You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check the up-to-date position in good time before booking/departure.
We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office. Special conditions apply for travel to the USA - all passengers must have individual machine readable passports; travellers to the USA must apply for ESTA no later than 72 hours before departing for the United States. Arriving at the airport without a previously approved ESTA will likely result in being denied boarding. For more USA travel updates pleasecheck www.uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure. For South Africa, parents travelling with children (under 18) will be asked to show the child's full unabridged birth certificate.
Essential Travel Advice issued by Foreign and Commonwealth Office: The Foreign & Commonwealth Office (FCO) is the best and most up to date source of travel advice. It issues essential travel advice for worldwide destinations, which includes information on entry requirements including passports and visas, as well as health, safety and security, local laws and more. Make sure you have a look at www.gov.uk/foreign-travel-advice to check the latest travel advice for the destination you are visiting. The travel advice can change and you should continue to check it until you commence your travel.
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. As per Foreign and Commonwealth Office (FCO) you should visit your health professional at least 4 to 6 weeks before your trip to check whether you need any vaccinations or other preventive measures. Country specific information and advice is published by the National Travel Health Network and Centre on the TravelHealthPro website and by NHS (Scotland) on the fitfortravel website. Useful information and advice about healthcare abroad is also available on the NHS Choices website. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. ATOL advises that you seek advice on recommended vaccinations and precautions from a health professional - either a GP, a practice nurse, a pharmacist or a travel health clinic - ideally at least eight weeks before departure.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Special Requests and Medical Problems
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.
Compliance with laws:
To conform to each of the traditions, laws, medicate controls and nation accessed remotely can be visited is completely your duty. We or/and our agents hold the right to deny the booking any time you are found engaging in any illicit movement or acting unethically in a socially deplorable way, without being held accountable to you for any sort of refund or legal claim.
You will neither be paid any compensatory money nor will we be holding any responsibility for changing or cancelling any travel arrangements due which an unusual instance that is beyond your control. These conditions may resemble a common struggle, war or risk of war, any question involving fear based oppressor action and it’s up shots, any kind of issues with the aviation authority issues, shoot or wild climate conditions, atomic or catastrophic events, unavoidable specialty with any issues that have a relation with the transport, pandemics and plagues, conclusion or clog of ports or air terminals and any other likely activity which may be beyond our control or the concerned survives benefit provider's hands.
Adequate travel insurance is a condition of your contract with either us or the Supplier/Principal in question, as applicable. You may take the holiday insurance offered by us or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects.
If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning on +44 20 3475 2223 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.
We may offer budget security for flights, Packages and further the flights ensured by ATOL through our ATOL License (number 10923) made by the Civil Aviation Authority.
Whenever you may book a trip with us, the ticket issuance is not instant, your flight will be protected under ATOL. When you buy an ATOL protected flight or package it includes in the holiday through us, you get an ATOL Certificate stating about what all is secured financially, where you can get all the information regarding how this is gainful for you and who you can contact in case things don't go according to your needs or requirements. For more regarding the same, visit the ATOL site i.e. http://www.atol.org.uk. The flight cost with the measure of £2.50 per individual as the ATOL Protection Contribution's part, we may offer you instalment to the CAA. This instalment is inclusive with our promoted fares. Note that some of the holidays/ services provided by us may not lie under the insurance of the ATOL Scheme. Note: ATOL security is principally expansible to its customers who book and make instalments in the UK.
We, or the providers perceived by your ATOL Certificate, can offer you the movement administrations said on the ATOL Certificate (or a proper option). In a special circumstance, where neither specialist co-op nor we can do as such because of a certain reason due to bankruptcy, a replacement ATOL holder may offer you benefits that you acquired without paying any additional expenses. You should go ahead with those arrangements of conditions the substitutes ATOL holder may execute the commitments and you may acknowledge to pay cash payable through you based on the agreement that substitutes the ATOL holder. Despite the fact, it probably won't be feasible to designate an option ATOL holder and you will be approved to guarantee depending on the conditions of the ATOL Scheme (or the issuer of your credit card, wherever it is applicable)
In case we / the service provider mentions on our ATOL authentication that we can't give you the services recorded (or a fitting substitute, through an option ATOL holder or the consequences will be severe) because of any reasons under bankruptcy, the Air Travel Trust's Trustees may offer you the instalment to (or allow an advantage on) in accordance to the ATOL Scheme. Your claim can be an end-result of any such advantages or instalment you apportion to the Trustees, claims which you hold or may need to show up to the non-arrangement of the services, containing any kind of claims contrary to us, the travel agent (or the issuance of the credit card).
When you make any travel bookings with an exception of ATOL secured flight or holiday via our website and cash won't be secured. For any more information you should contact us.
Conditions of the Suppliers:
The contract is usually under the administration of the English Law and if any disparity arises between the two parties, it will lie under the locale of England's courts. You can pick up the purview of Northern Ireland and Scotland.
Flights and Flight Travel Documents:
You are encouraged to recognize a flight depicted as "direct" in your ticket will not essentially be a non-stop flight. The landing and take-off timings on the flight ticket are merely an estimate and given according to the concerned airline companies. This can create a contrast in view of climate conditions, aviation authority limitations, upkeep/operational necessities or the requirements of the travellers to registration on time.
If you fail to reach the airport on time, we will not be able to make any changes as per the requests made by you; this sort of an issues is at the sole discretion of the individual airline company.
In flights, your child ought to be under the age of 2 years on the date of your arrival flight, approved for the newborn child which is exactly 10% of the distributed admission of IATA.
It is a warning that you take a note if any division of your vacation schedule isn't secured without informing the right airlines, the remaining areas may get cancelled with no earlier insinuation. In case this circumstance develops, we will not be able to deal with any of the duties of paying any expenses caused.
In case the flight is left from the EU according to the controls, we do not have the privilege to change the aircraft without any prior notice. Post you received your ticket, you will receive information regarding any kind of changes was done to this separate carrier.
As marked by the EU controls, it is our duty to tell you the "Network List" comprising of the data about aircraft organizations that may be boycotted in the EU people group. For review, you may get to the rundown from www.ec.europa.eu/transport/modes/air/safety/air-ban_en.
Reconfirming all Flights
To know that the changes made by you, you must contact the airlines or us within 72-hours before the departure time (given on the ticket). It is active on both return flights as well as outbound flights.
Note: we won’t hold a responsibility for the additional cost applied by the failure to cross-check flights.
Dispatch of Travel Documents and their Checking
The travel documentation will be forwarded to you via an email provided to us and you will be held responsible to keep a check whether or not you have received the right documents and the accuracy of the same. Any changes that must be incorporated should be informed to us without any delay. If you do not contact us immediately, we won’t be held for the same and the respective changes might result in any kind of additional fees as may be applicable.
Note: the travel documents won’t be shared with you on email till we get full payment in the mentioned account. The travel documents will be released 7 days before your departure date. Dispatching the documents through post or fax depends on our discretion and may involve an additional cost. At times, if travel documents are lost or get delayed in delivery, please note that you may be held responsible to pay the extra fares incurred to arrange and copies of your documents. Delayed bookings will require special delivery services. In this case, the delivery charges will be told to you by us while making the booking.
Some airlines provide you only with an electronic confirmation the booking on some routes. When flying through an e-ticket route, you will be provided with hard copy of the ticket, if requested and in case authorized. There might be some fee involved, which will then be added to your applicable airline payment.
Airline Ticket Refunds
In case, a recovering an airline tickets refunded the amount is less than the mentioned charge, the ticket may be considered a void and becomes totally non-refundable. Till the time we receive any refunds from the respective consolidator or the airline, your refund will not be initiated from our end. Normally, the flight ticket refund takes around 4-5 weeks from the day of ticket consideration to the airline.
Scheduled Airline Failure Administration Fee
If you have a ticket(s) on a flight that may have failed due to insolvency or has stopped flying, there are chances you may lose your money paid for the booking with us. As per the details of the ATOL license (No. 10923) provided by the Civil Aviation Authority to keep the customers protected, we make sure that our customers get the complete refund for loss or damage according to the limit mentioned below. At times when due to an insolvent winding-up, the scheduled flight is failed: before the passenger’s travel starts, all the money paid by the passenger either as a deposit or the complete payment will be reimbursed; or after the trip of the customer has begun: the total amount of the ticket for any flights forming part of your travel which was cancelled because of the airline failure will be reimbursed as a whole; or in case the trip is curtailed because of any airline failures: the direct return flight’s cost to the UK in the same or similar class will be booked as a refund policy of your money paid during booking.
For administering both the claim or/ and repatriation of travellers, we charge a nominal fee of administration for the service provided.
Note: It is not an option and the fee are included in the fare of the ticket of the airline you purchased through us.
Any kind of cancellations on the flight, relevant changes and rights are handled by the terms and conditions of the airline related to the carrier. As a result, you may be eligible for:
Another flight of the same carriage within the same airline company without an additional charge.
A different airline re-routes to the preferred location without additional charges.
A complete refund and,
Other remedies or rights.
If a change in the itinerary schedule before your arrival of the receipt shows the total fare, or before your ticket’s issuance (regarding either return or outbound), we will try to do everything within our capacity to bring it to your notice on behalf of the airlines.
Adding departure tax on your flight ticket all the time is impossible. At times it might be paid by you to your country’s Government if you are departing and this won’t be refundable.
SECTION B: BOOKING CONDITIONS FOR PACKAGE HOLIDAYS
The section is applicable to holiday packages booked through us as an organizer.
What’s a Package?
A “holiday package” is only when you book a set of the mentioned components when rendered for sale or sold at an all-inclusive fare and the service comprises overnight accommodation or includes a time-span of around 24 hours:
All the bookings made through Great Pacific Travels Ltd. in 144, Seven Sisters Road, London United Kingdom, N77NS, are subject to the following booking related terms and conditions. Kindly go through each of them carefully before initiating booking process with us. You acknowledge to the fact that the person signing the form of booking is responsible on behalf of other travelling companions mentioned in the booking form. We ensure that no person will be allowed to alter these terms on behalf of the company.
Acceptance of Booking
We hold the right to make any change in the information or fares published on our site before processing the booking. Before booking, you will be informed with the right price through our travel executives.
Alterations by You
After processing your booking is done, we will do everything possible to make changes in your travel arrangements suggested by you. The request for any amendments in the booking should be made in the written format by you (or whosoever booked the package). A certain fee of £25.00/person along with other costs incurred while making these changes will be applicable on you. According to some specific airline carriers, name changes are considered as complete travel cancellation, leading to rebooking and can levy a 100% cancellation fee depending on the airfare. Once the tour is started and any kind of alteration in the agreed accommodation or travel arrangement is requested, the company or the agent will try their best to make it happen without any guarantees. During the changes process, the client will be responsible for any additional costs or cancellation fees induced by the company/agent.
Alterations Done By Us
We hold the right to make any changes to your travel package but at the same time, it is unlikely of that to happen. All arrangements are planned in advance to your holiday with the help of various independent service providers like hotels and airline carriers over whom we hold direct control. Mostly changes made from our side are minor that are suggested you or your concerned travel agent at the earliest. If a major change is to be done, you or your travel agent is advised to make it happen as soon as possible.
Major changes usually include: change in accommodation (lower quality or less costly) or the change in flight timings (less than 12 hours); or the change of departure airport of United Kingdom (except London airports); or the amending the resort area.
According to the EU regulations, we are required and share the air carrier name processing your connecting or transfer flight. We specify the names of the airlines on the invoice of package booked with us. Any changes in the airline details post receiving the tickets will be informed to you at the earliest regardless of the fact that you are about to check-in or will be at the boarding gate. Such changes are considered to be in the category of minor changes.
You will be given three alternatives while making any major change:
In all three situations, £40 per person is the minimum fee that will be paid if the respective change is a repercussion of situations beyond our control.
Note that we will not compensate in case of any paid service from our end in cases where we will be forced to change your travel package or revoke the bookings due to any unforeseeable or unusual circumstances beyond control. These situations comprise of technical issues with transportation, changes in rescheduling or cancellation of flights applied by the main charterer or the airline, civil strife, modification of the type of the aircraft or the airline, war or threat of war, unstable weather conditions, any natural disasters, terrorist activity, epidemics or industrial dispute.
Hotels of Luxury or First Class are usually encouraging by us. Our assessment is subject to complete knowledge of the particular hotel, our genuine opinion regarding the same and the quality of what all is available there locally. The basic terms such as suites, deluxe, etc. are used the same as used by the concerned hotels. We as a company don’t reserve any control over accommodations we offer. There can be situations where the accommodation offered by us in the holiday package is not available. But if there is an availability of similar accommodation of lower standard, we will offer the same along with the refund option for the difference in fare on finalization of the booking.
Cancellation by You
If you or any of your travelling companions listed in the booking chooses to cancel the booking, it is your sole responsibility to notify us at the earliest. Any intimation given through telephone must be confirmed in a written format via e-mail within 24 hours prior to the departure by the person who booked the package with us. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.The cancellation will take effect on the same day we receive the written confirmation within 24 hours of the notification.If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.
Within a week, you will receive the cancellation details and invoice and if you do not get it, kindly contact us without further ado to avoid any increase in fares. Once you have initiated the request of cancellation of your holiday package, it is your responsibility to keep the receipts of your tickets intact and return them as soon as possible.
Below is the chart showing the charges applied on the client depending on the time of receiving the cancellation notification?
Period before departure within which notice of cancellation is received by us.
Prior to 57 days
56 - 30:
50% of total holiday cost
29 - 15:
75% of total holiday cost
14 - 1:
100% of total holiday cost
There are certain travel packages which cannot be changed, modified or altered without levying 100% cancellation fee. In such cases, you will be informed by us at the immediately.
We strongly recommend you purchase full insurance as in most cases, comprise cover against cancellation fees and deposit loss.
Note: When some (not all travelling companions) cancel the holiday package booked with us, it may lead to additional charges that are payable by the existing travellers.
Other Travel Arrangements
Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to The Flights Guru Limited and we will pass them to the airline. When The Flights Guru Limited receives a refund it will be paid to you. This usually takes 8-12 weeks but in some casesmay take considerably longer (subject to airline/supplier processing time).
Sales of Individual Travel Components (other than Flight Seats)
1. This is where we sell or advertise for sale individual travel components such as car hire, accommodation only and other travel services and which are not pre–arranged and sold by us with other travel products to you at an inclusive price.
2. In these cases we are acting solely as agent for the supplier of the service concerned. Their booking conditions will apply and govern the relationship between yourself and the supplier. Great Pacific Travels will have no liability for the improper performance of the service concerned.
3. Sales of single components are unlikely to be covered by an ATOL license or liability for overseas performance (including death, illness or injury) unless the supplier’s terms and conditions make this clear. You should always check the supplier’s conditions and ensure that you have taken out adequate insurance to cover this risk. We will offer you the opportunity to purchase an insurance policy at the time of booking which if purchased will cover the price paid in the event of the suppliers’ insolvency.
4. Please be aware that the suppliers’ conditions may permit them to increase the price from that which may have been advertised, to levy cancellation charges of up to 100% if you change your booking and to substitute alternative equivalent services from those you have booked. Always check the supplier’s terms and conditions carefully.Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers` standard terms and conditions will apply. The suppliers` standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.
5. The booking conditions for all of the suppliers who offer single travel components through us are available on request.
6. The supplier’s terms will require you to pay a deposit followed by a balance payment or if the booking is close to the departure date then payment is required in full. Late payment will result in the service being cancelled and cancellation charges will apply.
7. Accuracy – We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate; however information is obtained electronically from the suppliers’ databases. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.
8. Alterations by your Accommodation Provider - Sometimes your accommodation provider may need to make a change and they will let you know any important changes before you book. If you have already booked we will let you know as soon as we can, if there is time before your departure. In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, please refer to the supplier’s terms and conditions. We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
9. Complaints - Your booking is directly with your accommodation provider. Great Pacific Travels acts as agent for each accommodation provider and our responsibility is to publish details about them, notify them of your reservation and communicate any changes or special requests. We accept no responsibility for any aspect of your booking or travel arrangements. Any complaints or claims should be referred immediately to your accommodation provider who will be able to deal with your complaint to your satisfaction there and then. If you are still not satisfied, then please write directly to your accommodation provider.
10. Alterations by any supplier of a single component - If one supplier cancels this may have an effect on your travel arrangements with other suppliers. For instance if a flight is cancelled or delayed this may affect the accommodation booking, in which case Great Pacific Travels shall not accept responsibility for loss of monies incurred.
Sales of Air Tickets
1. This is where we sell or offer for sale a flight ticket only.
2. When you buy an ATOL protected flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. You will be advised at the time of booking whether your flight is ATOL protected and if your flight is protected you will be issued with an ATOL certificate. Please read all our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Not all of our flights are ATOL protected: some flight only sales are sold by us as agent for the airline.
3. If we sell or offer this for sale to you as an agent of a supplier we will advise you of this and confirm to you that we act as the agent of the holder of an ATOL license and its identity and ATOL number which will be sent to you following your booking. If we have sold to you as agent for another ATOL holder then that other party’s booking conditions will apply to your booking. All booking conditions for our suppliers are available from us on request but will usually be available to you on their website.
5. Please note the following:
a) Airlines reserve the right to increase the price you have paid by the imposition of fuel and other charges. We reserve the right to pass these on to you as well as any other unexpected price increase including taxes, airport charges and landing taxes charged to us by the airline concerned.
b) If you wish to cancel or change your flight booking then you should contact us to see if this is possible and what additional charges may be required by your airline. Some discounted scheduled flight seats may not be changed or cancelled without incurring 100% cancellation charges.
c) To confirm some payments we may require a photographic id with signature to verify the authenticity of the card holder or traveller. This may be required when using non UK cards or for bookings made outside of the UK, as well as any potential fraud or security risk as highlighted via the Great Pacific Travels Banking System which have a high risk ECI (Electronic Commerce Indicator) code associated. These measures are purely to prevent fraudulent behaviour and act as a verification process only.
d) Transfer of booked seats to another person may not be possible.
e) Flight timings are provided for guidance only and we are not responsible for flight delays or for cancelled flights caused by the operations of the carrier concerned. All flights must be reconfirmed – we cannot be held responsible for missed flights due to rescheduling or other reasons.
f) The liability of Great Pacific Travels is limited to making arrangements with the airline to make the tickets available to you. We have no liability for the operation of the flights or the terms of your carriage which are the subject of the airlines own Conditions of Carriage, the Montreal Convention 1999 and EC Regulation 261/2004 (see below) regarding overbooked, cancelled and delayed flights.
g) EC Regulation 261/2004 sets out minimum rights and compensation levels payable to passengers by airlines for overbooked delayed and cancelled flights. Information about your rights is available from your departure airport or from the airline concerned. It is for you and not for Great Pacific Travels to claim or seek to enforce these rights.
CANCELLATION BY US
We have every right to revoke your booking due to any reasons. Unless the purpose is out of our control, we are not allowed to cancel the holiday package in less than 8 weeks before your date of departure. In case, we do not have an alternative other than cancelling your holiday booking, we will be offerings you as follow:
This is except for the cases where you have failed to make the complete payment on time or where the situation is beyond our control, the refund of £40/person will available. Situations where the UK Foreign Office recommends not to travel to a particular destination, the company will enact on the suggestion without any questions and may revoke the booking. You will receive the complete payment refund but no additional compensation. If the total travellers for a package is lower than the lowest number required and we have not received the cancellation request in written format within the mentioned time period, you will not be eligible for any additional compensation.
Liability on us for your Holiday Package
2) No compensation will be offered for any kind of injury, illness, damage, death, loss, cost, expense or claim for any description in case it occurs due to:
3) We may define the amount of refund we are required to pay if we are found responsible under any of the following clauses:
(a) Damage or/and loss of luggage, money or personal possession
The maximum amount payable with respect to the claims for such possessions will be a figure similar to the maximum of your insurance policy applicable to the similar loss;/damage (per person) in total.
(b) Claims that are not applicable under (a) and that do not include injury, illness, or death
The maximum amount payable with respect to claims for the mentioned will be a figure twice the cost paid by or on behalf of person affected in complete. Note: the amount will only be refunded when the person affected has genuinely suffered a serious injury or death and you along with your companion is not given any kind of benefit stated in the booking.
(c) Claims in relation to International travel by sea, rail or air, or any stay in a hotel
ii) Under a circumstance where the airline is accountable to you by virtue of the Denied Boarding Regulation 2004, the contract between us, is restricted to the remedies offered under the regulations as a carrier (especially for this purpose).
iii) If you pay the amount, we are allowed to debit any money which you have got for the claim or the complaint and that you are the authorized individual to get from the hotelier or the transport service provider.
iv) Ensure to bring any claim (related to us or our service supplier) to our notice at the swiftly that lies within the complaint procedure mentioned of this terms and conditions document.
v) When the payment is reimbursed, the person(s) on the receiving end (their parent(s) or any guardian of the person(s) is under 18 years of age line) is eligible to co-operate with us or our insurers through any assistance we might require.
vi) We are not responsible for any kind of loss, expense or damage or on the basis of the booking document shared by you before getting accepted by us, we could not have anticipated in advance that you might suffer after we breach our agreement with you; or in accordance to any business.
vii) No accountability of services or facilities will be accepted that are not a part of the contract in any form. Example: A booking or a travel service or a facility that any third-party service supplier or the hotelier has promised to provide.
Delays, Missed Transport Arrangements and other Travel Information
If you or any of your travelling companions are unable to board the flight or any other medium on time; or it has been cancelled; or you delayed it for over 3 hours due to any reason, you essentially have to contact us, the airline carrier or the third-party transport service supplier at the earliest.
According to Package Travel Regulations, you will be given an efficient and effective assistance from our end at times of events involving any kind of difficulties. In times, where you face any delay due to our negligence, our employees or sub-contractors, with immediate assistance, will extend to offer accommodation, refreshments and mode of communication which will be on non-payable basis. In case a transport service provider or the airline asks you for money for refreshments or accommodation, you have the authority to claim that amount directly from them. Moreover, we do not hold responsible for the refund of any cost or fees that you paid while making the necessary travel arrangements on our own without obtaining our prior consent.
Expeditions or small trips that book with us while being on the holiday will not be a part of the agreement written with us. Therefore, any excursion or tour you book, you will be legally linked with the direct operator of the trip via an agreement, not us. Note that we do not hold any kind of responsibility for the excursion’s provision or for anything that takes place during the provision by the operator.
SECTION C: AGENCY BOOKINGS
This section is important for any kind of reservations we make as being an agent.
If when you book Individual Components via us, we ensure that the booking as the agent for a concerned supplier(s) like the airline company or the hotel supplier and help us in getting a contract with our respective supplier. Note: the contract is subject to all the terms and conditions of the supplier. There may be certain limitations or exclusions for the same as the responsibility lies on you, often along with the various International conventions. If you want to read a copy of the service supplier’s terms and conditions and international conventions, you may get it by requesting them in a written format. Being one of the agents, we hold zero accountability for any additional or changes or acts or for any service offered by one of the suppliers.
You may purchase the flights, hotels, car rental services and transfer any kind of services along with any other additional kind of services via our website. We may offer each component with the help of third-party service suppliers. When you book a travel product or avail any service via supplier, you may come into contract/agreement with the supplier directly and not directly with us. Whereas if you are planning to customize your own travel package by listing all your preferences, the particular booking will not be considered as a holiday package booking and therefore, you won’t be secured under the Package Travel Regulations. Once the supplier reconfirms your chosen requirements, the contract formation process begins.
Changes By You
Any kind of amendments or cancellations, you are needed to request us in the written format and will be started only after we receive the same. In case you change or cancel the booking, the service provider may apply changes or cancellation fee on you, as stated in their document of terms and conditions (which can be 100% of the final fare of travel arrangements made by him) along with any additional Amendment/Alteration Fee per person which will be informed to you while making those changes.
Cancellation By You
Air Ticket Refund: Most of the airline tickets are issued only after receiving the complete payment while booking and are non-changeable or non-refundable and non-re-rout able, until mentioned otherwise. With respect to any kind of modification or changes to a special fare ticket, there might be a few service suppliers (specifically airline carriers) who can consider a “name change” as one of the cancellations and may not give you a refund. If you have not used your flight’s outbound portion, the airline will automatically cancel the return sector and no refund will be issues as no refund clause exists for any such past-used tickets by the airlines. Usually, all partly-used tickets are non-refundable, also when cancelled within 24 hours prior to departure time.
Other Individual Components: With respect to all other kind of Individual Components, the charges may remain the same and are only applicable, except your confirmation invoice or when any different kind of cancellation charges are stated in the terms and conditions of the service provider’s agreement. Moreover, you may receive the complete refund depending on what you pay. In case, you have just paid the deposit, the refund will accordingly be applicable only to that and if you make the full payment, you will get 100% refund of the Individual Component’s price.
We will inform you regarding the updated cancellation or amendment charges while making or processing the same.
Changes or Cancellations by the Supplier
We will notify you about any cancellations, changes or amendments at the earliest. When the service provider offers any type of replacement for your travel arrangements or a complete refund, you should inform us about your choice within the stipulated time limit we specify. In case, you do not do the same, the service supplier will assume that you are hoping to receive the complete refund. No responsibility is accepted from us for any kind of amendment, change or cancellation that you have made to your travel arrangements by the service provider according to your agreement/contract with them.
When you pay deposit, you will be expected to make the complete payment by the given due date of balance mentioned. If the full payment is not received within the stipulated time frame, your supplier may get notified through us and he/ she may revoke your booking and levy the applicable cancellation charges as mentioned in their terms and conditions for booking. Note that the payment you made for your travels is held with us on behalf of the service supplier(s).
Our responsibility for your booking
Your agreement is linked to the respective service supplier(s) and the terms and conditions applicable according to him are applicable. Being an agent, we will not be accountable for the actual provisions of the travel arrangements. Our responsibilities are finite to processing the booking according to your preferences and instructions. Note that we do not hold any responsibility for any kind of information that we passed on to him in good faith from our end regarding the arrangements. Although we are held responsible in any circumstances whatsoever, our maximum liability to you is only limited to double the fare of your booking (or the suitable portion of the total amount if not every traveller mentioned in the booking is being affected). We do not eliminate or limit any kind of responsibility for cases related to personal injury or death that may arise due to our or the employee’s carelessness while acting during the course of their employment.